Frequently Asked Questions
Q: Are your products safe for my pet?
A: Absolutely. Every Pawly product is made from pet-safe, non-toxic materials. We test each product before adding it to our range.
Q: Do you offer free delivery?
A: Yes! Free standard UK delivery on all orders over £30. Orders under £30 ship for just £3.99.
Q: How long does delivery take?
A: Standard delivery takes 5–10 working days. Express delivery is 3–5 working days for £5.99.
Q: Can I return a product?
A: Of course. We offer a 30-day return policy. If you or your pet aren’t happy, contact us at info@pawlyuk.com for a hassle-free return or exchange.
Q: Do you ship outside the UK?
A: Currently, we only ship within the United Kingdom. We’re working on expanding to other regions soon.
Q: How do I track my order?
A: Once your order is dispatched, you’ll receive an email with your tracking number. You can use it to follow your parcel’s journey.
Q: Are your products suitable for puppies and kittens?
A: Most of our products are suitable for pets of all ages. Check individual product pages for specific age recommendations.
Q: Do you offer bundles or discounts?
A: Yes! Check our Bundles collection for multi-product kits at discounted prices. Sign up for our newsletter to get 10% off your first order.
Q: My product arrived damaged. What should I do?
A: We’re sorry to hear that. Email us at info@pawlyuk.com with photos of the damage and your order number, and we’ll send a replacement or full refund within 48 hours.